Helpcenter - Frequently asked Questions

Here you will find answers to questions that are asked frequently. If you do not find what you are looking for, just contact us.

Some questions

Please use the sample cancellation form available on our website and send it along with the product. Please note that products must be returned intact. If the product is not returned intact, the amount of compensation may be reduced.

Send us your make-up artist certificate and business license to so that we can guarantee you the PRO discount of 30%. You must create an account on our website and wait for our approval.


Cone is not responsible for the costs incurred for the return of the product under the right of withdrawal, being the responsibility of the customer.

You can use our Foundation Product Finder or you go into any foundation and use our innovative color filter. 

We deliver in the following countries:

Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland, Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Northern Macedonia, Montenegro, Norway, Republic of Moldova, Serbia and Ukraine.

If you don't find the right option, feel free to contact us.

The invoice is sent together with the product. 

To register as a new customer simply click on ACCOUNT --> SIGN IN / REGISTER, fill in the fields and register or click here to register.

If you are already a customer, simply click on "MY ACCOUNT" and enter your e-mail address and password to log in.

We offer the following payment methods: PayPal, Mastercard, Visa, Prepayment, Sofort Überweisung and Klarna.

We offer an appointment for bridal and makeup consultation. We will be happy to advise you in a personal meeting! Write us an email at or reach us by phone at +49-911-323-80-88-0.

You will find the bank details for the transfer on the invoice that is sent together with the product.

On our website under the item "Order status" you can find the current delivery status of your order.

We will be happy to send you only testers of our foundation. For this, you can send us a picture of you, so we could determine your foundation color.

Cone does not test any of its products or ingredients on animals.

If you want to track the delivery of your product, just contact us and we will be happy to provide you with the tracking number.

It is necessary to make a registration and send the company's legal documentation for approval. Depending on the value of your purchase we can grant up to 50% discount.

You can use our contact form available on our website in the SERVICE --> CONTACT or via phone +49-911-323-80-88-2.

  • For orders over €50
  • Call us +49 911 323 80 88 0
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  • Free Refunds Within 14 Days