CONE

Helpcenter - Frequently asked Questions

Here you will find answers to questions that are asked frequently. If you do not find what you are looking for, just contact us.

Categories Payment Products Delivery Returns Make-up Service Contact Make-up Artist Discount Register Trade

Some questions

How do I return an item?

Please use the sample cancellation form available on our website and send it along with the product. Please note that products must be returned intact. If the product is not returned intact, the amount of compensation may be reduced.

Do I get a discount as a makeup artist? What do I have to do for it?

Send us your make-up artist certificate and business license to info@conecosmetics.com so that we can guarantee you the PRO discount of 30%. You must create an account on our website and wait for our approval.

Will I incur costs if I return a product?

Cone is not responsible for the costs incurred for the return of the product under the right of withdrawal, being the responsibility of the customer.

How can I find the right foundation color for my skin.

You can use our Foundation Product Finder or you go into any foundation and use our innovative color filter.

Can I have my order delivered abroad?

We deliver in the following countries:

Belgium, Denmark, France, Luxembourg, Monaco, Netherlands, Austria, Poland, Czech Republic, Liechtenstein, Switzerland, Andorra, United Kingdom, Italy, San Marino, Sweden, Slovakia, Slovenia, Spain, Hungary, Vatican City, Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus, Albania, Bosnia-Herzegovina, Faroe Islands, Greenland, Iceland, Northern Macedonia, Montenegro, Norway, Republic of Moldova, Serbia and Ukraine.

If you don't find the right option, feel free to contact us.

How do I receive my invoice?

The invoice is sent together with the product.

How can I register at Cone?

To register as a new customer simply click on ACCOUNT --> SIGN IN / REGISTER, fill in the fields and register or click here to register.

If you are already a customer, simply click on "MY ACCOUNT" and enter your e-mail address and password to log in.

What are the payment methods?

We offer the following payment methods: PayPal, Mastercard, Visa, Prepayment, Sofort Überweisung and Klarna.

Do you have bridal appointments and private make-up appointments?

We offer an appointment for bridal and makeup consultation. We will be happy to advise you in a personal meeting! Write us an email at info@conecosmetics.com or reach us by phone at +49-911-323-80-88-0.

Where can I find the bank details for my transfer?

You will find the bank details for the transfer on the invoice that is sent together with the product.

How can I find out when my order will be delivered?

On our website under the item "Order status" you can find the current delivery status of your order.

Can I get samples of products?

We will be happy to send you only testers of our foundation. For this, you can send us a picture of you, so we could determine your foundation color.

Are animal tests performed for the products?

Cone does not test any of its products or ingredients on animals.

Can I get the tracking code for my product?

If you want to track the delivery of your product, just contact us and we will be happy to provide you with the tracking number.

Will I get a discount if I buy as a legal entity?

It is necessary to make a registration and send the company's legal documentation for approval. Depending on the value of your purchase we can grant up to 50% discount.

How can I contact you if I have questions?

You can use our contact form available on our website in the SERVICE --> CONTACT or via phone +49-911-323-80-88-2.